• CarbZone is not responsible for delays by our logistics partners.
  • CarbZone is not responsible for packages that are not retrieved. Returned orders are charged 20£ plus shipping fee (including any return shipping fees).
  • A broken or wrongful product should be returned within 14 days. A new product will be sent to you free of charge. Always contact us before returning a product.

If you want to get your money back then:
  • Items in which the original packaging is opened/destroyed/removed, content is missing and/or when the item is used, are not reimbursed.
  • Fresh produce is not repurchased.
  • In case of repurchase, the customer must first contact us for instructions.